Ricardo Aguilar

Solutions Architect — SavvyMoney

Jun 2025 – Feb 2026 · British Columbia, Canada

• Served as the technical bridge between engineering and a Credit Union client during CIP/OFAC compliance integration, translating business use cases into developer requirements and validating configured functionality against acceptance criteria before weekly stakeholder reviews.
• Drove structured UAT cycles for a risk-based account opening implementation, improving test coverage alignment by 10% and reducing ambiguity between client expectations and delivered functionality within 3 months.
• Established a feedback loop between internal developers and client stakeholders that accelerated issue resolution by 15% and maintained delivery momentum across a compliance-critical onboarding project.
• Built a Python script to automate processing of customer inputs and populate Confluence documentation for implementation scope — reducing manual documentation effort and standardizing scope capture during a period of significant organizational change.

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Implementation Specialist Team Manager — GBG Plc

Oct 2023 – May 2025 · Kamloops, BC, Canada

• Standardized end-to-end implementation workflows, introducing defined stages, deliverables, and reporting structures — measurably improving team efficiency, risk mitigation, and stakeholder engagement.
• Designed and deployed a real-time tracking dashboard enabling executive-level visibility into project health, resource allocation, and risk factors — accelerating strategic decision-making.
• Introduced collaborative tools and agile reporting mechanisms, increasing internal visibility of project progress by 40% and reducing update lag to senior management by over 50%.
• Optimized client communication protocols, streamlining onboarding coordination and risk handling — reducing time-to-market by 30%.
• Produced actionable, data-rich implementation reports equipping leadership with insights that improved quarterly resource planning accuracy.

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Senior Solutions Engineer — GBG Plc

Jan 2022 – Oct 2023 · Mexico City, Mexico

• Led end-to-end design and execution of customized PoC trials, showcasing advanced identity verification, biometric authentication, and compliance technologies — directly influencing client acquisition across fintech, healthcare, and government sectors.
• Crafted strategic PoC reports and executive-level presentations, translating complex technical results into clear business value and contributing to a 25% increase in close rates for key enterprise deals.
• Oversaw full-cycle solution implementations, integrating compliance and biometric platforms into client ecosystems with zero critical downtime and a 90% client satisfaction rate post-deployment.
• Delivered hands-on technical training for client teams, improving onboarding effectiveness and accelerating product adoption by 40%, with focus on REST API usage, workflow configuration, and support documentation.

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Solutions Engineer — GBG Plc

Feb 2021 – Jan 2022 · Mexico City, Mexico

• Managed technical PoC projects for advanced compliance platforms covering KYC, KYB, AML, fraud prevention, and biometric authentication — ensuring alignment with complex client requirements across financial and government sectors.
• Drove RFI/RFP strategy and execution, supporting sales teams in boosting proposal win rates by 50% through precise, value-oriented technical responses.
• Developed Python-based automation tools, cutting PoC processing times by 60% and accelerating client delivery timelines significantly.
• Led seamless client onboarding and system integration efforts, optimizing KYC/CIP workflows and improving operational efficiency for high-volume compliance operations.

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Sales Engineer — GBG Plc

Apr 2019 – Feb 2021 · Mexico City, Mexico

• Designed and executed tailored PoC demonstrations, reducing false positives in identity verification and fraud detection by up to 35%, while streamlining client onboarding for fintech and gaming clients.
• Led the creation of compelling RFI/RFP responses showcasing compliance, KYC/AML, and transaction monitoring capabilities — contributing to acquisition of key accounts in high-growth sectors.
• Delivered impactful product demonstrations to global prospects, aligning technical features with business outcomes and strengthening pipeline conversion through customized storytelling and real-world use cases.

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Delivery Manager — Softtek

Jan 2019 – Apr 2019 · Mexico City, Mexico

• Directed a team of 32 data analysts and engineers delivering enterprise-grade data solutions including advanced data cubes, automated workflows, and executive-level dashboards.
• Streamlined team onboarding and offboarding processes, reducing ramp-up time by 25% across critical data initiatives.
• Collaborated with cross-functional teams to standardize data delivery, improving SLA adherence and reducing project cycle times for global clients.

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IT Service Delivery Manager — Softtek

Sep 2017 – Dec 2018 · Mexico City, Mexico

• Led a 37-member cross-regional support team across Mexico, the U.S., and India, exceeding customer satisfaction KPIs by 20%.
• Implemented Lean methodology to revamp onboarding workflows, cutting customer onboarding time by 35% and boosting client satisfaction scores by 18%.
• Optimized workload distribution and resource planning, reducing overtime costs by 22% through balanced capacity management.
• Directed Lean Six Sigma (Green Belt) projects delivering MXN 76,000 in cost savings through root cause analysis and process improvement.

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Senior IT Project Manager — Softtek

Jul 2015 – Sep 2017 · Mexico City, Mexico

Grupo Bimbo:

• Managed full-cycle deployment of internal systems from scoping through post-launch support, enhancing operational efficiency and enabling smoother team adoption.
• Led UAT for mission-critical platforms, coordinating stakeholder feedback, resolving functional gaps, and ensuring alignment with business goals before go-live.

Citi | Banamex:

• Directed project schedules and resource planning across multiple IT initiatives, delivering 100% of projects on or ahead of timeline.
• Led strategic card product projects including mobile and e-banking integrations, reducing delivery risk while aligning solutions to long-term customer engagement objectives.

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Consumer e-Banking IT Manager — Banamex

Feb 2010 – Aug 2014 · Mexico City, Mexico

• Led a portfolio of digital banking initiatives boosting Top-Up sales across mobile apps, online platforms, and ATMs.
• Managed multimillion-peso budgets, delivering IT projects on time and under budget.
• Spearheaded user-centric features including cardless ATM withdrawals, mobile-to-mobile transfers, and an electronic invoicing system for small businesses.
• Executed full-cycle delivery of a mobile e-banking solution, improving customer satisfaction and reinforcing mobile security protocols.

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Software Developer / IT Project Manager — Freelance

Aug 2014 – Jul 2015 · Mexico City, Mexico

• Led end-to-end development and implementation of a custom administrative system, managing requirements gathering, system design, testing, deployment, and user training.
• Built tailored web-based solutions for clients in the hospitality sector, enabling streamlined operations and enhanced customer service.

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Servers Manager / Operations — JAFRA Cosmetics International

Jan 2009 – Feb 2010 · Mexico City, Mexico (Early career)

• Automated core accounting system processes and deployed server optimization tools, improving system reliability and operational efficiency.
• Administered server infrastructure security including access control, log monitoring, and vulnerability mitigation.

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Developer / Jr. IT Consultant — Devsys de Mexico

Nov 2007 – Oct 2008 (Early career)

• Designed and developed a custom Fixed Assets module and led implementation of a CRM system, overseeing configuration, user training, and adoption.

Dynamic CV with RAG-Powered Chat

A personal CV website with an AI chatbot that answers questions about my professional background. Uses Retrieval-Augmented Generation — my resume is embedded as vectors in Supabase (pgvector) and retrieved contextually at query time via Gemini. Built to demonstrate applied AI delivery, not just familiarity with the concepts. Nuxt Vue Supabase Vercel AI SDK Gemini pgvector RAG

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AI-Powered Slack Agent with Progressive Clarification

A proof-of-concept Slack bot connected to an AI agent, designed as a client-facing demo for agentic workflow automation. The bot uses progressive clarification logic — asking targeted follow-up questions before acting — to reduce ambiguity and improve response accuracy in enterprise automation scenarios. Showcases LLM orchestration patterns applicable to compliance and operational workflows. n8n Claude Slack API LLM Orchestration Agentic Workflows

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KYC/AML Multi-Tier Verification PoC

A proof-of-concept identity verification pipeline implementing a multi-tier compliance check: document verification, biometric authentication, and sanctions list lookup (OFAC/AML screening). Designed to demonstrate end-to-end KYC/AML workflow automation for regulated industry clients, with each tier independently configurable to match client risk appetite. Python REST APIs KYC/AML Biometrics OFAC Identity Verification

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Compliance Notification System

A proof-of-concept notification system triggered by compliance alert events, delivering structured outputs across two channels: HTML-formatted email reports and Slack Block Kit messages for real-time team visibility. Designed for regulated environments where audit-ready formatting and multi-channel delivery are non-negotiable. n8n Claude Slack Block Kit HTML Email Compliance Automation

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PoC Automation Toolkit

Python-based automation tools developed at GBG to streamline proof-of-concept delivery for identity verification and compliance platforms. Reduced PoC processing times by 60% and accelerated client delivery timelines across fintech, healthcare, and government sectors. Python REST APIs Automation

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Real-Time Implementation Dashboard

A tracking dashboard built for GBG's implementation team, enabling executive-level visibility into project health, resource allocation, and risk factors. Increased internal visibility of project progress by 40% and reduced update lag to senior management by over 50%. Dashboards Data Visualization Agile Reporting

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Digital Banking Platform Features — Banamex

Led the implementation of user-centric features for Banamex's e-banking platform, including cardless ATM withdrawals, mobile-to-mobile transfers, and an electronic invoicing system for small businesses. Managed multimillion-peso budgets across mobile, web, and ATM channels. E-Banking Mobile ATM Integration Fintech

Solution Design & Pre-Sales

• Revenue-focused solution architecture and PoC strategy
• Customer discovery and technical storytelling
• RFI/RFP strategy and execution (boosted win rates by 50%)
• Executive-level presentations translating complex technical results into business value
• SaaS implementation and API integration
• Forward deployment engineering — embedding with client teams to accelerate technical adoption post-sale
• Post-sales technical success and implementation oversight

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AI & Automation

• Building AI-powered solutions using agentic workflows and LLM orchestration
• RAG pipeline design with vector embeddings (Supabase pgvector, Gemini)
• Prompt engineering for structured LLM outputs and agentic behavior
• Automation tooling with n8n and Claude for PoC delivery acceleration
• Python-based automation that cut PoC processing times by 60%
• Multi-channel notification system design (Slack Block Kit, HTML email)

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Compliance & Identity

• Deep domain expertise in KYC, KYB, AML, CIP, OFAC, sanctions screening
• Biometric authentication and fraud prevention
• Multi-tier identity verification pipeline design (document verification, biometrics, sanctions lookup)
• Identity verification across fintech, healthcare, and government sectors
• UAT coordination for compliance-critical implementations
• 90% client satisfaction rate on compliance platform deployments

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Technical Implementation & Integration

• API schema mapping and middleware design (Go/gin-gonic)
• REST API integration, testing, and documentation (Postman)
• SaaS platform onboarding and configuration
• Client-side workflow configuration and technical training delivery
• Acceptance criteria validation against business requirements

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Leadership & Delivery

• Managed teams of up to 37 members across Mexico, the U.S., and India
• Standardized implementation workflows reducing time-to-market by 30%
• Lean Six Sigma (Green Belt) process optimization
• Client onboarding acceleration — product adoption improved by 40%
• Cross-functional collaboration across engineering, sales, and executive stakeholders

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Communication

• Bilingual: Spanish (Native), English (Full professional proficiency)
• Executive-level client presentations and technical briefings
• Technical training design and delivery for enterprise client teams
• Cross-functional facilitation between engineering, sales, and compliance stakeholders

Languages

Python TypeScript JavaScript Go SQL Bash

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Frameworks & Libraries

Vue Nuxt Node.js FastAPI gin-gonic

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AI & Automation

Vercel AI SDK Gemini API Claude n8n LLM orchestration RAG pipelines Agentic workflows pgvector Prompt engineering

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Identity, Compliance & Fintech

KYC/KYB/AML platforms Biometric authentication CIP/OFAC integration Fraud prevention Identity verification APIs Transaction monitoring Sanctions screening

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Cloud & Infrastructure

Supabase Vercel Microsoft Azure (AZ-900) Docker GitHub Actions Git

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Developer Tooling

Postman Cursor REST API testing API schema mapping

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Data & Reporting

Executive dashboards Automated reporting Real-time tracking systems

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Methodologies

Agile / Scrum Lean Six Sigma (Green Belt) PoC-driven sales RFI/RFP strategy UAT coordination

M.B.A., Business Administration — Universidad La Salle

2014 – 2016

Honorific Mention

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Post-Degree, Project Management — Universidad La Salle

2014 – 2015

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Bachelor's Degree, Computer Technology / Computer Systems — Universidad La Salle

2003 – 2008

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Certifications

• Microsoft Azure Fundamentals (AZ-900) — Cloud Concepts
• Microsoft Azure Fundamentals (AZ-900) — Architecture and Security
• Softtek Six Sigma Green Belt

Awards

• 1st Place, Physics Projects 2004 (3rd Term Category)
• Transfer — Voice of the Management

I believe the best technology is invisible — it solves real problems without creating new ones. After 18+ years bridging technical teams and business stakeholders, I've learned that the most impactful work happens at the intersection of deep technical understanding and clear communication.

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Show, don't tell.

I build proofs of concept and working demos instead of slide decks. At GBG, I led end-to-end PoC design for identity verification and biometric authentication platforms — translating client requirements into working prototypes that directly influenced enterprise acquisition decisions. If I can make it work in a prototype, I can prove its value before a single line of production code is written. That approach contributed to a 25% increase in close rates for key enterprise deals.

More recently, I built a RAG-powered CV chatbot — not because it was assigned, but because I wanted to demonstrate applied AI delivery rather than just talk about it.

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Simplify the complex.

Whether it's explaining biometric authentication to a compliance officer, translating OFAC screening requirements into API specifications, or running UAT cycles for a CIP/OFAC compliance integration, I focus on making the technical accessible without losing the nuance. The clearest signal that this works: a 90% client satisfaction rate post-deployment across compliance platform implementations.

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Automate relentlessly.

If a process runs more than twice, it should be automated. At GBG, I built Python-based automation tools that cut PoC processing times by 60%. I've since extended that instinct into AI-native tooling — building agentic workflows with n8n and Claude, designing a multi-tier KYC/AML verification pipeline, and prototyping a compliance notification system that delivers structured alerts across Slack and email. I build these not because they're trendy, but because they free people to focus on work that actually requires human judgment.

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Where I'm focused now.

I'm exploring how LLM orchestration, RAG pipelines, and agentic automation can transform compliance operations in regulated industries — making KYC/AML processes faster, more accurate, and less painful. My current work sits at the intersection of pre-sales engineering and applied AI: building things that prove value before a contract is signed.